Front-Line Service Representative

4 days ago

Singapore beBeeCustomerService Full time

The role of a front-line service representative is critical in providing exceptional customer experience to individuals who visit or interact with the organization. Key Responsibilities:

  • Deliver front counter services to visitors, including students and staff
  • Respond to incoming calls and disseminate messages as necessary
  • Provide basic first-aid assistance and care for students who are unwell
  • Follow up on student early departure requests, attendance records, and uniform loan applications
  • Sort and distribute incoming and outgoing mail, documents, and publications
  • Arrange transportation for school activities
  • Monitor and redeem transport vouchers and meal subsidies for eligible students
  • Maintain lost property records
  • Verify documentation and track financial assistance applications
Requirements:
  • Effective communication skills
  • Experience in handling telephone inquiries and customer service desk duties
  • Background in administrative work
  • Proficiency in IT skills, including Microsoft Excel and Word
  • Preferred: Experience working in a similar capacity in an educational institution

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