Senior Application Support Lead

6 days ago

Singapore beBeeApplication Full time $120,000 - $150,000

As a seasoned technology professional, we are seeking an accomplished Application Support Leader to drive the success of our mission-critical applications.

This role involves leading a team of support engineers, managing escalations, and ensuring the stability and performance of applications across production environments. Our ideal candidate will have expertise in overseeing system support, obsolescence upgrades, vulnerability fixes, and DevOps standards.

Key Responsibilities
  • Lead and manage application support and delivery for open-platform systems including Rewards, Collections, Micro Services, 3D Secure, and Merchant/Card Portals.
  • Drive obsolescence upgrade projects in collaboration with Risk Control, Development, Infrastructure, and Testing teams.
  • Oversee software patching, vulnerability remediation, and DevOps compliance.
  • Provide Level 3 support and coordinate with L1/L2 teams for incident resolution and root cause analysis.
  • Establish and maintain support processes with business operations to ensure timely delivery of fixes.
  • Build and manage offshore teams, including hiring, coaching, and performance feedback.
Technical Leadership
  • Provide Level 3 support for complex application issues and escalations.
  • Conduct root cause analysis and implement long-term solutions.
  • Monitor application performance using tools like Splunk, AppDynamics, or New Relic.
  • Lead incident response and coordinate resolution efforts across teams.
  • Review and manage application changes and deployments.
Team & Stakeholder Management
  • Lead and mentor a team of support engineers, ensuring high performance and growth.
  • Collaborate with development, QA, infrastructure, and business teams to resolve issues.
  • Communicate effectively with stakeholders during incidents and post-mortems.
  • Ensure SLAs and KPIs are met consistently.
Operational Excellence
  • Drive process improvements and automation initiatives to enhance support efficiency.
  • Maintain and update support documentation, runbooks, and knowledge bases.
  • Ensure compliance with security and regulatory standards.
  • Participate in capacity planning and disaster recovery exercises.

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