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Client Experience Leader
3 weeks ago
We are seeking a talented professional to lead our client experience team.
Job Description:- The successful candidate will be responsible for ensuring the highest standard of service delivery to our customers.
- They will monitor and respond to incoming calls/emails/social media platform/written correspondences in a timely and efficient manner.
- They will resolve customer service issues and proactively solve problems to ensure minimal impact on customer satisfaction.
- Ensure excellent customer service is delivered at all times.
- Monitor and respond to customer inquiries and complaints in a prompt and professional manner.
- Provide support to colleagues in resolving customer issues.
- Promote a positive work environment that encourages collaboration and teamwork.
- Bachelor's degree with 3 years of working experience in Contact Centre.
- Excellent communication and interpersonal skills.
- Ability to work well under pressure and meet deadlines.
- Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.
- A competitive salary and benefits package.
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
We are a leading bank in Asia with a global network of over 500 branches and offices. We are committed to providing exceptional service to our customers and employees alike.
Seniority level:- Mid-Senior level
- Full-time
- Sales and Business Development
- Banking
