Executive, Service Delivery Specialist
5 days ago
**Job Title:** Executive, Service Delivery
**Company:** Arvato Digital Services Pte Ltd
**Job Summary:** We are seeking a highly skilled Executive, Service Delivery to join our team. The successful candidate will be responsible for collaborating with internal and external stakeholders to deliver exceptional service and drive business growth.
**Key Responsibilities:**
- **Collaborate with Cross-Functional Teams:** Work closely with internal teams, including Planning, Procurement, Operations, and Logistics, to ensure seamless execution of business activities.
- **Customer Service:** Provide exceptional customer service to internal and external clients, ensuring timely resolution of issues and delivery of high-quality results.
- **Process Improvement:** Identify areas for process improvement and implement changes to drive efficiency and productivity.
- **Team Leadership:** Lead and mentor a team of professionals, providing guidance and support to ensure business continuity.
- **Business Support:** Provide support for month-end, quarter-end, and new launch activities across various regions.
- **Account Management:** Support account management processes, including backup and maintenance of working instructions.
**Requirements:**
- **Customer Service Focus:** Commitment to delivering exceptional customer service with a background in freight management, importation, and exportation within the Asia-Pacific region.
- **Industry Knowledge:** Some industry knowledge required.
- **Problem-Solving Skills:** Excellent problem-resolution skills, including influencing and negotiation skills.
- **Technical Skills:** Proficiency in using Microsoft Office products.
- **Flexibility:** Ability to work off-hours to facilitate global engagement.
- **Analytical Skills:** Experience in using data analytical tools is an advantage.
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