Driving Manufacturing Growth as a Customer Success Expert

2 weeks ago


Singapore beBeeAdoption Full time $100,000 - $170,000
Customer Success Manager (Manufacturing)

The Customer Success Manager plays a pivotal role in overseeing the onboarding and growth of manufacturing customers for our flagship SaaS platform across India.

Key Responsibilities:
  • Lead and manage onboarding and product adoption for manufacturing customers across South, West, and East India
  • Travel extensively to client locations
  • Mentor a distributed team of Customer Success Executives
  • Standardize onboarding processes
  • Plan rollouts
  • Drive customer activation and usage
  • Track KPIs
  • Identify revenue expansion opportunities
  • BUILD RELATIONSHIPS WITH KEY STAKEHOLDERS
  • Collaborate with Customer Success Managers
  • Hire and manage local adoption resources
  • Implement a structured knowledge-transfer system

The ideal candidate will have 3-5 years of experience in customer success, software/digital system implementation, or post-sales, preferably in manufacturing, industrial automation, or ERP/MES systems.



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