Customer Relations Support Specialist

5 days ago

Singapore beBeeCustomerService Full time $40,000 - $60,000
Job Title: Customer Relations Support Specialist

Job Description:

  • Provide dedicated support to Customer Relations Officers in attending to residents' feedback and concerns.
  • Assist with arranging and coordinating site inspections as required.
  • Compose and send basic replies or messages to residents under the guidance of Customer Relations Officers.
  • Maintain accurate records of defects, both in physical form and online submissions.
  • Coordinate with site teams and subcontractors under the supervision of Customer Relations Officers.
  • Escalate complex issues to Customer Relations Officers promptly.
  • Support administrative and reporting tasks as assigned by management.

Requirements:

  • Candidate should have a GCE 'O' Level or NITEC certificate with at least 5 subjects passed.
  • Minimum 1-2 years of customer service or administrative experience is required (prior experience in construction or HDB would be advantageous).
  • Must be independent, detail-oriented, and possess excellent teamwork skills.
  • Strong communication skills and ability to manage interactions with residents professionally are essential.
  • Five and a half days of work per week, with alternate full Saturdays.
Tell Employers Your Skills:

Key Skills:

  • Product Knowledge
  • Customer Retention
  • Construction
  • Interpersonal Skills
  • Sales Effectiveness
  • Customer Care
  • Good Communication Skills
  • Administrative Support
  • Team Player
  • Civil Engineering
  • Customer Service
  • Customer Relations

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