Improving Operational Excellence

1 week ago

Singapore beBeeDigitalisation Full time $90,000 - $120,000
Operational Productivity and Efficiency Specialist

This role involves driving initiatives to enhance operational productivity and efficiency. You will conduct comprehensive analyses of current business processes, identify opportunities for improvement, and embark on transformative projects that align with our strategic drive towards greater digitalisation.

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  • Business Process Analysis: Partner with stakeholders to assess existing workflows, identify pain points, bottlenecks, and areas for improvement, and lead Business Process Reengineering (BPR) projects to streamline operations and enhance service delivery.
  • Stakeholder Engagement: Collaborate with diverse stakeholders to gather and document comprehensive business requirements, ensuring alignment with organisational objectives and user needs.
  • Process Mapping and Documentation: Develop clear process mapping and flows to facilitate a clear understanding of current and future state processes, including dependencies across functional roles and systems.
  • System Design and Requirements: Adopt design thinking principles to help define system requirements that reflect business needs and policy intents, ensuring that technology solutions effectively support process improvements and user experience.
  • User Acceptance Testing (UAT): Oversee and conduct UAT to validate that systems meet business requirements and deliver an optimal user experience.
  • Change Management: Develop and implement comprehensive communication strategies to manage change effectively and to support users throughout the system adoption process to enhance engagement and foster a positive transition experience.

Requirements:

  • Background in Business Administration, Information Technology, or a related field, with a strong background in business analysis and process improvement methodologies.
  • Prior experience in business process re-engineering projects, with a demonstrated ability to analyse workflows and implement effective solutions that drive operational efficiencies.
  • Familiarity with design thinking methodologies to create effective design solutions that enhance user experience.
  • Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels of the organisation.
  • A proactive and adaptable mindset, with a passion for continuous improvement and a commitment to delivering high-quality results.
  • Keen interest or knowledge in real estate solutions will be an added advantage.

About Us:

Master planner. Developer. We have played a strategic role in ensuring Singapore stays innovative, dynamic, and sensitive to global manufacturing trends. We are a government agency under Singapore's Ministry of Trade and Industry, paving the way forward for Singapore's industrial landscape by championing clean, green and smart estates.

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