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Remittance Processing Specialist
1 month ago
As a Remittance Processing Specialist at OCBC Bank, you will be responsible for verifying and authorizing remittance transactions within approved limits. Your role will involve liaising with customers and branches to resolve discrepancies and ensuring timely resolution of customer queries and complaints.
Key Responsibilities- Verify and authorize remittance transactions
- Liaise with customers and branches to resolve discrepancies
- Ensure timely resolution of customer queries and complaints
- Monitor system availability and escalate issues to management
- Participate in UAT/Projects as required
- At least 1-2 years of experience in processing remittances
- Conversant in SWIFT knowledge and provisions
- Proficient in Microsoft Windows applications
- Good oral/communication and coordination skills
- Resourceful and able to multi-task independently
- Self-motivated and proactive in managing operational efficiency
- Risk-conscious and able to ensure internal controls are complied with
- Meticulous and accurate with an eye for details
- Confident, diplomatic, and tactful in problem resolution and decision making
- Customer-oriented mindset and commitment to quality discipline
