Service Management Process Specialist
4 weeks ago
About the Role
We are seeking a skilled Service Management Process Specialist to join our team at Kyndryl. As a key member of our team, you will be responsible for designing, implementing, and improving service management processes and practices for our customers.
Key Responsibilities
- Develop and implement service management processes and practices that align with customer goals and industry standards.
- Monitor and measure the performance of service management processes and identify areas for improvement.
- Provide training and guidance to customers on service management best practices.
- Collaborate with customers and stakeholders to understand their requirements and expectations.
- Manage and coordinate service management process documentation and communication.
What We Offer
As a Service Management Process Specialist at Kyndryl, you will have the opportunity to work with a diverse group of talented professionals and gain valuable management and organizational skills. You will also have access to state-of-the-art resources and Fortune 100 clients, allowing you to innovate and build new capabilities.
Requirements
To be successful in this role, you will need a bachelor's degree in IT, computer science, or a related field, and at least 5 years of experience in designing and implementing service management processes and practices. You will also need strong knowledge of service management frameworks and standards, as well as excellent analytical, problem-solving, and communication skills.
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