
Post-Sales Cybersecurity Expert
4 days ago
Job Summary:
We are seeking a skilled post-sales security expert to join our team. As a key member of our security solutions team, you will be responsible for ensuring customer success by providing exceptional technical implementation and escalation support.
Key Responsibilities:
- Network Security Implementation: Implement and configure network security products on customer premises or cloud environments.
- Level 2/3 Support: Provide Level 2/3 support, troubleshoot complex security incidents, and perform root cause analysis.
- Technical Training: Conduct technical training, workshops, and handovers to partners and end-users.
- Vendor Collaboration: Work closely with vendors and internal support teams for advanced issue resolution.
- Deployment Monitoring: Monitor deployments to ensure performance, scalability, and compliance.
- Solution Lifecycle Management: Assist in upgrade planning, patching, and lifecycle management of deployed solutions.
Requirements:
- Experience: 2–5 years of experience in post-sales support, NOC/SOC, or field engineering for security solutions.
- Hands-on Experience: Hands-on experience with firewall configurations, VPN tunnels, IDS/IPS, endpoint protection, and threat intelligence tools.
About the Role:
This is an exciting opportunity to work with a leading cybersecurity company. If you have a strong background in security solutions and excellent technical skills, we encourage you to apply for this role.
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