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CyberSecurity Post-Sales Engineer

1 month ago

Singapore THE HACENS TALENT PTE. LTD. Full time
Roles & Responsibilities

YOUR NEW JOB

As a Post-Sales Engineer (SOAR), you'll support channel partners and enterprise customers across the full post-sales lifecycle—from deployment to optimization—ensuring successful onboarding and operational use of SOAR platforms. You'll lead implementation, troubleshoot issues, enable partner success, and act as a trusted technical advisor on automation and orchestration in the cybersecurity stack.

This is a full-time, permanent role based in Singapore, within a regional fast-paced environment.

WHAT YOU'LL BE DOING

  • Deploy, configure, and integrate SOAR platforms across on-prem, cloud, or hybrid environments
  • Support partners with enablement sessions, workshops, knowledge transfers, and labs
  • Troubleshoot complex SOAR implementations and act as the technical escalation point
  • Design and optimize SOAR playbooks based on customer use cases and security workflows
  • Advise on best practices for integrating SOAR with SIEM, EDR, threat intel, and other tools
  • Create documentation such as deployment guides, runbooks, and troubleshooting references
  • Provide product feedback and escalate issues to vendor teams where necessary
  • Keep current on cybersecurity trends, SOAR capabilities, and integration opportunities
WHAT IS NEEDED FROM YOU
  • 3–5 years of cybersecurity engineering experience, with 1–2 years in SOAR or automation
  • Hands-on experience with SOAR tools (e.g., Cortex XSOAR, Splunk SOAR, FortiSOAR, IBM Resilient)
  • Strong understanding of SIEM, EDR, threat intel, firewalls, and related security platforms
  • Scripting skills (Python or JavaScript) and API integration know-how
  • Familiarity with cybersecurity frameworks (e.g., MITRE ATT&CK, NIST)
  • Diploma or degree in Computer Science, Cybersecurity, IT, or related field
  • Excellent troubleshooting, documentation, and communication skills
  • CAT 2 Clearance
  • Ability to work both independently and collaboratively with partners, vendors, and internal teams
WHAT WILL MAKE YOU STAND OUT
  • SOAR or security platform certifications (e.g., Cortex XSOAR Engineer, Splunk Admin)
  • Experience in a distributor, system integrator (SI), or MSSP environment
  • Exposure to SOC operations and incident response workflows
  • Comfortable delivering technical workshops and partner training
Tell employers what skills you have

post-sales support
SIEM
Troubleshooting
Security
Channel Partners
Cyber Security
EDRMS
Scripting
JavaScript
Threat Intelligence and Detection
post-sales consulting
Python
Communication Skills
Threat Intelligence
Automation
Orchestration
API