Sales Support Specialist

2 months ago


Singapur, Singapore Flintex Consulting Pte Ltd Full time
Job Description

Flintex Consulting Pte Ltd is seeking a highly organized and detail-oriented Sales Support Executive to join our team. As a Sales Support Executive, you will play a crucial role in ensuring the smooth operation of our sales department.

Key Responsibilities:
  • Order Processing: Receive and process sales orders accurately and efficiently, ensuring all required information is complete. Coordinate with various departments, such as overseas productions and logistics, to ensure timely order fulfilment.
  • Sales Database Management: Update and maintain the sales database by entering new customer information, updating contact details, and recording interactions and sales activities. Ensure data integrity and accuracy.
  • Reporting and Analytics: Support filling sales related reports & date base and customer analytics.
  • Customer Service: Respond to customer inquiries promptly and professionally. Provide basic information about products, availability, and delivery schedules. Assist in resolving customer complaints or issues by coordinating with relevant sales staff and departments.
  • Sales Support: Occasionally join sales staff for meeting with prospective customers. Provide administrative support to the sales team, including scheduling meetings, customizing sales presentations and proposals, and maintaining sales collateral. Assist with sales forecasting and budgeting.
  • Event Coordination: Organize timely follow up with customers on previously quoted projects and their status and report back to sales staff and/ or management. Assist in organizing sales events, trade shows, and conferences. Coordinate logistics, manage registrations, and provide on-site support when necessary.
  • Relationship Building: Build and maintain strong relationships with customers by providing exceptional customer service. Follow up with customers to ensure satisfaction and identify opportunities for upselling or cross-selling.
Requirements:
  • Education: Diploma or equivalent; a degree in business administration, sales or logistics or a related field is preferred.
  • Experience: Entry level candidates are welcome to apply. Prior experience in a sales support or administrative role will be an added advantage.
  • Skills: Excellent written and verbal communication skills. Strong numerical and analytical skills. Ability to adapt to changing priorities and work in a fast-paced environment. Professional and friendly demeanour.


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