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Sales Support Specialist

2 months ago

Singapur, Singapore Fortinet Full time

Job Summary:

Fortinet is seeking a highly skilled Sales Support Specialist to provide vital support to sales teams throughout the region. The successful candidate will manage important administrative sales tasks, serve as a point of contact for customers with queries, and contribute to quality customer service to help the sales team meet its targets.

Key Responsibilities:

  • Act as a single point of contact for partners/customers when reps are busy with customers, taking messages and providing simple information, managing sales agendas.
  • Provide product, promotion, and pricing information by clarifying customer requests, selecting appropriate information, forwarding information, and answering questions.
  • Handle SPR/ITF requests and follow up on SQL requests.
  • Manage point-of-sale processes and update customer records in the company database as required.
  • Make calls to customers/partners to invite them to events and follow up, making appointments for sales when appropriate.
  • Accurately describe basic product features and benefits.
  • Adhere to all company policies and procedures.

Requirements:

  • At least 10 years of sales support experience.
  • Strong knowledge of MS Office suite.
  • Proficiency in Salesforce platform.
  • Basic understanding of sales principles and customer service practices.
  • Proficiency in English.
  • Solid communication and interpersonal skills.
  • Customer service focus.
  • Friendly, helpful, confident, and engaging personality.
  • Ability to prioritize and meet deadlines in a fast-paced corporate environment.