Senior Application Support Specialist

2 weeks ago

Singapore beBeeApplication Full time $100,000 - $140,000
Job Summary

This role is responsible for ensuring smooth execution of daily and monthly processes through application support and monitoring services. The ideal candidate will have a strong background in application support, development, and monitoring tools such as ITRS Geneos, Qokpit, Elastic, Splunk, and Datadog.

Main Responsibilities
  • Application Monitoring & Support: Define, implement, and manage application monitoring in coordination with build teams to ensure smooth execution of daily and monthly processes.
  • Incident & Request Management: Provide Level 1 and 2 support to business users, manage incident resolution and user requests.
  • Root Cause Analysis & Problem Management: Drive problem management efforts, identify root causes of incidents, and work with build teams to implement long-term solutions and preventive measures.
  • Performance Reporting: Track and report application KPIs weekly and monthly, aiming to optimize operational efficiency and performance.
  • Functional & Technical User Support: Provide global user support on system functionality such as Volume Credit, Markup calculations, STP issues, and system administration.
  • Continuous Improvement & Documentation: Collaborate with development teams to implement monitoring as code, and maintain application knowledge bases and best practices documentation.
Requirements
  • Minimum 8 years in application support and/or development, preferably within the financial or banking sector, with interest in Capital Markets (FX, fixed income, derivatives, equities).
  • Strong skills in SQL, Unix/Linux scripting, and familiarity with Java, Python, and Windows/Unix commands; knowledge of XML, PL/SQL, MQ, CFT, and Control-M is a plus.
  • Experience with monitoring and observability tools such as ITRS Geneos, Qokpit, Elastic, Splunk, and Datadog.
  • Understanding of broker and clearing platforms (e.g. Tradeweb, Murex, DTCC, LCH/JSCC) and financial market applications like Bloomberg and Reuters.
  • Skilled in SLA/KPI management, incident escalation, risk analysis, and client communication under pressure and tight deadlines.

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