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Strategic Operations Leader

2 weeks ago

Singapore beBeeStrategic Full time $90,000 - $120,000
Job Title: Strategic Operations Leader

The Chief Operating Officer is a pivotal member of the senior leadership team, directly accountable to the Managing Director. This key position focuses on ensuring the operational efficiency and sustainability of business operations, driving extensive growth.

To achieve this goal, you will collaborate with the MD in setting and implementing organizational vision, operational strategy, and talent acquisition needs. You will translate strategic objectives into actionable goals for performance and growth, facilitating the implementation of organization-wide goal-setting, performance management, and deployment of the overall Plan to Win (PTW) strategy and system initiatives.

Key Responsibilities:

  • Leads the development and execution of strategies with short-term and long-term objectives aligned with the company's overall strategy.
  • Collaborates with the Senior Leadership Team to define restaurant systems and develop long-term operating strategies for all operating activities conducted within the restaurant.
  • Directly oversees operations, including Restaurant Solutions Group, Learning & Development, Delivery & Drive-thru, Human Resources, and Technology.
  • Identifies and drives improvements to restaurant systems, enhancing efficiency, elevating customer experience, and supporting sustainable business growth.
  • Builts and sustains a strong, performance-driven culture aligned with the company's purpose and people-first philosophy.

Tactical Accountabilities:

Operations

  • Deploys company programs and initiatives to Singapore restaurants and manages project development for growth platforms.
  • Ensures effective project management and resource coordination for operational rollouts.
  • Oversees quality, accuracy, and scalability of restaurant materials and deployment tools.
  • Works cross-functionally to ensure operational alignment and stakeholder engagement.
  • Establishes and reports on performance targets related to execution, customer satisfaction, and operational KPIs.

Technology

  • Partners with Technology leadership to drive digitization across front-of-house and back-of-house systems.
  • Ensures technology initiatives are operationally grounded, scalable, and aligned with strategic business goals.
  • Promotes collaboration between Tech, Operations, and HR to enhance customer experience and employee productivity.
  • Supports innovation and continuous improvement across digital platforms and restaurant technology solutions.

People

  • Leads and develops a high-performing operations leadership team with a focus on coaching, development, and recognition.
  • Partners with HR to execute people strategies around workforce planning, capability building, and succession development.
  • Reinforces a culture of learning, engagement, and accountability across all levels of restaurant leadership.

Requirements:

  • 8+ years of senior operational leadership experience, preferably in the QSR or F&B industry.
  • Proven ability to lead cross-functional teams across operations, HR, development, and real estate.
  • Track record of executing strategy at scale and delivering measurable business outcomes.
  • Deep understanding of restaurant operations, system development, and performance improvement.
  • Passionate about people leadership and culture building.
  • Comfortable with restaurant and business technologies; experience with digital transformation is a plus.
  • Strong crisis management skills and the ability to lead through change.
  • Experienced in fostering strong relationships with internal and external partners.