Senior Operations Coordinator
1 week ago
The Seller Operations team at Changi Airport plays a vital role in enhancing the Seller Centre experience on iShopChangi. As an Assistant Manager, you will collaborate with merchants and stakeholders to identify areas for improvement and develop innovative solutions to streamline the selling process. Your daily interactions with cross-functional teams will involve reviewing processes, pinpointing problems, and designing solutions to promote a seamless experience on iSC.
Key Responsibilities
• Analyze key metrics to inform decision-making and drive business growth
• Work closely with key merchant accounts to address queries, resolve issues, and improve processes
• Implement methods to achieve operational targets and uphold site governance
• Conduct training for newly onboarded merchants on the Seller Centre suite of applications
• Collaborate with diverse teams to tackle various issues and develop reports and presentations that communicate project updates and recommendations to management
Requirements
• Degree in Business, Engineering, or relevant disciplines
• At least 3 years of relevant working experience
• Strong product planning and interactional design skills, with a focus on user experience
• Experience in project coordination, e-commerce operations, or seller centre operations
• Proficient in Microsoft suite of applications, especially Excel
• Strong written and verbal communication skills
• Ability to work effectively and efficiently towards goals in a complex environment
• Strong logical thinking and problem-solving skills
• Good team player with a positive attitude and eagerness to learn
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