Guest Experience Coordinator
6 days ago
We are seeking a highly skilled Guest Experience Agent to join our team at Odette Restaurant Pte. Ltd.
As a key member of our Front of House team, you will be responsible for delivering exceptional guest experiences and ensuring seamless communication between departments.
Key Responsibilities:
* Manage incoming calls and respond to emails in a prompt and professional manner
* Utilize Zendesk and ticketing software to track and resolve guest inquiries
* Input restaurant bookings and confirm reservations within the stipulated time frame
* Handle special requests and communicate with other departments as needed
* Assist customers with other relevant inquiries
* Perform other urgent matters and reasonable duties as required by management
Requirements:
* Minimum 2 years of experience in guest services within the hospitality industry
* Experience with Seven Rooms Table Management system is an advantage
* Good understanding of fine dining operation and service standards
* Excellent communication, interpersonal, and problem-solving skills
* Ability to work in a fast-paced environment and manage multiple priorities
* Proficiency in Microsoft Office Suite and restaurant management software
* Availability to work flexible hours, including evenings, weekends, and holidays
What We Offer:
* Competitive salary and benefits package
* Opportunities for career growth and development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
If you are a motivated and customer-focused individual with a passion for delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.
Key Skills: Guest Service, Microsoft Office, Hospitality Industry, Administration, Guest Relations, Fine Dining, Restaurant Management, Guest Satisfaction, Customer Satisfaction, Hospitality, Call Center, Guest Service Management
Apply Now: If your application progresses to the next stage, we will be in contact to arrange an interview.
Tell Employers What Skills You Have: Guest Service, Microsoft Office, Hospitality Industry, Administration, Guest Relations, Fine Dining, Restaurant Management, Guest Satisfaction, Customer Satisfaction, Hospitality, Call Center, Guest Service Management
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