Senior Technical Lead
2 weeks ago
Job Overview
As a Senior Technical Lead for Billing and Payment Systems at StarHub, you will be responsible for leading the end-to-end architecture, design, and development of cloud-based billing and payment systems. You will leverage Salesforce and Cloudsense platforms to ensure seamless integration and optimization.
Key Responsibilities
- Develop and implement microservices-based architectures for billing systems to ensure scalability, modularity, and flexibility in adapting to business demands.
- Collaborate with business stakeholders to gather and prioritize billing and payment requirements, translating them into robust, scalable, and effective system designs.
- Drive the integration of billing systems with other platforms, ensuring smooth functionality across CRM, order management, and customer service solutions.
- Oversee the configuration, customization, and optimization of Cloudsense Billing and Salesforce CRM, aligning with business needs and ensuring future scalability.
- Lead the implementation of billing and payment workflows, focusing on automation, accuracy, and compliance with industry standards and telecommunications regulations.
- Ensure seamless data migration and integration of new billing systems with existing telecom infrastructure, paying close attention to data integrity and reconciliation.
- Lead DevOps practices, establishing CI/CD pipelines for rapid and secure deployment of billing and payment solutions.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field. A Master's degree is a plus.
- 8+ years of experience in software development, with at least 3-5 years of experience leading teams or projects in Salesforce and Cloudsense platforms, focusing on telecommunications billing and payment systems.
- Strong expertise in the end-to-end billing process, including subscription management, invoicing, payments, and revenue recognition, with deep knowledge of Salesforce Service Cloud, Salesforce Billing, and Cloudsense Order Management.
- Extensive experience in microservice-based development, including building, deploying, and managing containerized services using Docker and Kubernetes.
- Hands-on experience with API development and integration to connect billing systems with third-party applications and platforms using REST and SOAP APIs.
- Solid knowledge of telecom BSS/OSS architectures, including the implementation of large-scale telecommunications billing systems.
- Familiarity with payment gateway integrations, billing cycles, and managing multi-tiered pricing models.
- Strong understanding of data migration, data reconciliation, and ensuring data integrity in billing systems.
- Experience in DevOps methodologies, including CI/CD pipelines, automated testing, and deployment for billing solutions.
Preferred Qualifications
- Experience with cloud-native technologies such as AWS, Azure, or Google Cloud, specifically in hosting and scaling billing and payment solutions.
- Familiarity with Amdocs BSS systems or similar telecom billing solutions.
- Strong background in Agile development methodologies, with proven experience in leading Scrum or Kanban teams.
- Familiarity with telecommunications regulations, compliance requirements, and best practices for billing and payments.
Skills
- Strong leadership and team management abilities, with a demonstrated ability to lead cross-functional teams.
- Excellent communication skills to effectively collaborate with technical teams, business stakeholders, and vendors.
- Ability to work in a fast-paced, dynamic environment, managing multiple priorities and meeting tight deadlines.
- Strong understanding of data privacy and security protocols related to payment transactions and customer billing.
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