
Technical Field Support Specialist
3 days ago
Our company is looking for a skilled Field Operations Specialist to meet our expansion needs. This role involves providing technical support to merchants, performing routine maintenance and repair of handheld devices, conducting product setup and delivery, and working closely with the team lead to complete designated operations tasks.
Key Responsibilities
• Provide Tier 1 & 2 technical support to merchants
• Perform routine maintenance and repair of handheld devices
• Conduct product setup, delivery and training or collection
• Exercise flexibility at work, such as travel to customer sites on short notice and to in a shifting schedule whenever necessary
• Work closely with the Team Lead in completing the designated operations tasks according to the official workflow and procedure
• Assist the team in performing technical support whenever necessary
• Handle support call hotline on a rotating weekly basis
Requirements
• Minimum ITE/Diploma in Engineering or other related fields
• Entry Level with experience are welcome to apply
• Background in engineering or technology industry will be an added advantage
• Ability to read and conduct basic training accordingly to related technical documentation
• Knowledge of the fundamentals of customer service for phone and face-to-face contact with customers
• Meticulous, organized, and able to keep tight timelines with good communication and presentation skills
• The ability to remain professional under pressure
• Proficient in English and other languages to coordinate with the manufacturer to troubleshoot issues
Note:
By applying for this position, you are giving us your consent to use your personal information for follow up purposes.
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