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2 weeks ago
We are seeking a skilled Field Support Specialist to join our team. As a Field Support Specialist, you will be responsible for managing and resolving technical issues related to equipment, processes, and software.
- You will perform equipment installation and setup – from layout planning to commissioning.
- Provide troubleshooting and technical support to customers on-site and remotely.
- Conduct preventive maintenance, parts overhaul, equipment modifications, and repair work.
- Provide technical advice/solutions and support to achieve better quality, productivity, and cost objectives.
- Collaborate with customers to understand and fulfill design concepts and requirements.
- Track engineering changes and ensure all documentation, including machine operation manuals, is updated accordingly.
- Prepare and submit detailed technical issue reports.
- Participate in a 24/7 on-call duty roster for urgent support.
- Bachelor's degree in Mechatronics, Mechanical, or Electrical Engineering.
- Background in engineering or semiconductor industry preferred.
- Good communication and organization skills.
- Prior experience in service roles or customer-facing positions is a plus.
This role requires strong technical expertise and excellent communication skills. The ideal candidate will have prior experience in service roles or customer-facing positions and possess a diploma in Mechatronics, Mechanical, or Electrical Engineering.
About the RoleThis position offers a unique opportunity to work with cutting-edge technology and collaborate with a dynamic team of professionals. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply.
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