Luxury Hospitality Leader

6 days ago

Singapore beBeeHospitality Full time $200,000 - $220,000
Job Summary

As a senior hospitality professional, you will lead a high-performing team of butlers to deliver exceptional guest experiences.

You will be responsible for setting service standards, overseeing daily operations, and driving innovation to stay ahead in the industry.

This role requires a unique blend of operational expertise, leadership skills, and creativity to drive revenue growth and improve quality of product and services.

Key Responsibilities
  • Oversee daily operations through proactive inspections, VIP engagements, and service experience design.
  • Align butler services with industry standards, including Forbes 5-Star and LQA requirements.
  • Collaborate with F&B and Concierge teams to integrate Butler service standards into dining, wellness, and pre-arrival experiences.
  • Partner with Concierge leadership to orchestrate seamless pre-arrival and stay experiences.
  • Direct and participate in service recovery with a focus on guest satisfaction KPIs.
Experience and Revenue Innovation
  • Manage the Butler Department's budget, CAPEX planning, P&L accountability, and monthly Forecasts.
  • Develop and execute revenue-generating upsell programs, private dining concepts, curated luxury packages, and branded collaborations.
  • Drive Butler-led experiential revenue through in-room rituals, bespoke services, exclusive cultural immersions, and city discovery experiences.
  • Collaborate with F&B to design and implement bespoke dining rituals, wine and beverage service etiquette, and restaurant-hosted experiences aligned with Forbes 5-Star and LQA standards.
Management and Leadership
  • Lead recruitment, onboarding, and development of a world-class Butler team with emotional intelligence, service intuition, and commitment to excellence.
  • Conduct ongoing training in luxury etiquette, Forbes 5-Star standards, LQA requirements, service culture, and operational precision.
  • Coach the Butler Manager and senior team to drive ownership, creativity, and leadership maturity.
Improves Quality of Product and Services
  • Act as the senior escalation point for guest concerns and ensure proactive resolution with discretion, empathy, and timeliness.
  • Champion service audits, hygiene compliance, and safety standards, including WSH, HACCP, and guest confidentiality protocols.

Benefits: You will have opportunities to grow your career, develop new skills, and work with a talented team of professionals.

Requirements: A strong background in hospitality, excellent leadership skills, and the ability to think creatively and strategically.

What We Offer: A competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

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