Luxury Hospitality Leader

3 days ago

Singapore beBeeService Full time $90,000 - $120,000
Guest Experience and Service Excellence

We are seeking a Director of Quality & Service to join our team. As a key member of our leadership, you will be responsible for driving continuous improvement in guest experience and service standards.

  • Conduct regular inspections of arrival suite set-up and preparation, amenities delivery, special occasion setups, and departure arrangements to ensure readiness and compliance with luxury standards.
  • Engage with guests to gain further knowledge on their needs and better anticipate them with the team.
  • Ensure timely follow-up and long-term service recovery strategies.

Quality Assurance and Standards Compliance

Support all operational teams in driving team performance and monitors adherence to internal and external service standards.

  • Conduct regular audits, inspections, and mystery shopper programs to evaluate service performance and consistency.
  • Partner with department heads to implement corrective action plans and continuous quality improvement initiatives.

Leadership and Culture Development

As a leader, you will champion a culture of excellence by overseeing all aspects of quality assurance, service standards, and guest satisfaction across the hotel.

  • Collaborate in maintaining HACCP and hygiene audit readiness across the hotel.
  • Support hotel-wide initiatives related to Corporate Social Responsibility (CSR), sustainability, and community engagement.

Growth and Strategic Planning

Develop and implement strategic plans for quality and service, setting measurable goals and KPIs.

  • Collaborate with Learning & Development to design and deliver luxury service training programs and onboarding experiences.
  • Implement coaching sessions and refresher training based on guest feedback and audit results.

Candidate Profile

We are looking for a candidate with a proven track record in achieving high guest satisfaction scores and improving service delivery.

  • Minimum of 8–10 years of experience in luxury hospitality, with at least 5 years in a leadership role focused on guest experience, quality assurance, or hotel operations.
  • Exceptional leadership, communication, and interpersonal skills.

Benefits

Our company offers a range of benefits to support your growth and development.

  • Comprehensive insurance coverage.
  • Flexible benefit – dental/optical/vacation expenses/children's education.
  • Medical and wellness benefit.

Required Skills and Qualifications

  • Strong interpersonal skills.
  • Directs team, trains, and motivates individuals, creates and maintains a cohesive team.

Others

  • Works well under pressure.
  • Analyses and resolves problems.

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