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Strategic Rewards Manager
2 months ago
The Health Promotion Board is seeking a highly motivated and experienced professional to lead our Rewards and Incentives team. As a key member of our team, you will be responsible for developing and implementing strategic rewards programmes that drive positive behavioural change and support our vision of a healthier Singapore.
Key Responsibilities:
- Develop and implement rewards programmes that align with our organisational goals and objectives
- Collaborate with internal stakeholders and commercial partners to develop and drive the rewards-related strategic roadmap
- Provide leadership to team members in customer-care, customer queries and escalation management, customer-care vendor management and operations development & support
- Develop user experience analytics and insights, business performance metrics, and implement recommendations for business process or platform-related improvements
Requirements:
- At least 10 years of relevant working experience in rewards or loyalty programme design/development, operation and execution; insights driven data analytics, account management, events and project management, or customer engagement
- Possess reasonably strong knowledge of related CRM/IT systems, and comfortable in engaging tech stakeholders
- Demonstrated competency in partnership proposal development (includes ideation), project management, operations planning, execution and management of project timelines
Join us if you are a dynamic and self-motivated individual who is passionate about creating boundary-pushing work that drives behavioural change. We offer a collaborative and fast-paced work environment, and opportunities for professional growth and development.
