Residential Environment Manager

2 weeks ago

Singapore beBeeHospitable Full time $3,500 - $5,500

Job Title: Residential Environment Manager

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  • Job Description:">
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The primary responsibility of the Residential Environment Manager is to maintain a high standard of cleanliness and hygiene in all guest rooms, corridors, and back-of-house pantries. This includes ensuring that all rooms are clean and tidy, and that guests receive exceptional service.

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  • Responsibilities:">
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The following tasks must be performed to the highest standards:

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  • Maintain a high standard of cleaning on assigned floors and guest rooms during your shift.">
  • Work closely with the Front Office team to ensure correct room status at all times.">
  • Ensure guest privacy is respected when DND status is displayed.">
  • Monitor the quality of room cleanliness on self-release rooms.">
  • Inspect and release rooms where necessary.">
  • Supervise the turndown service.">
  • Monitor Housekeeping Attendants' daily overtime hours and additional room credits.">
  • Regularly inspect guest floor corridors.">
  • Report maintenance issues promptly to Engineering.">
  • Ensure compliance with lost and found procedures.">
  • Keep floors, linen rooms, and pantries neat and tidy.">
  • Monitor the productivity of assigned Housekeeping Attendants.">
  • Check team members' grooming, personal hygiene, and appearance.">
  • Assist with team members' training and development.">
  • Provide ongoing advice and support to team members under supervision.">
  • Provide one-to-one instruction to team members when required.">
  • Understand basic knowledge of hotel operating systems to perform daily tasks, assist guest inquiries, and offer first problem resolution.">
  • Report problems with hotel systems, hardware, or facilities to the appropriate parties and follow up to ensure corrective action has been taken.">
  • Seek opportunities to improve guest service consistently from guests' comments.">
  • Take appropriate action to resolve guests' complaints.">
  • Perform daily room assignment; ensure rooms are assigned according to business need. Ensure all reports are completed on a timely basis.">
  • Adhere to the hotel's policies and procedures, Hilton code of business conduct, the hotel's team member handbook, security, and emergency policies and procedures.">
  • Carry out any other reasonable duties and responsibilities as assigned.">
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  • Direct Reports:">
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Housekeeping Attendants

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  • Requirements:">
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The ideal candidate should possess the following qualities and qualifications:

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  • At least 3 years of relevant work experience.">
  • Good knowledge of housekeeping daily operations in areas such as guest floor areas.">
  • Good written and verbal skills.">
  • Active listening and building on good ideas.">
  • Strong interpersonal skills and attention to details.">
  • Guest-oriented and able to resolve guest issues with minimum effort.">
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Benefits:

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Hilton offers a dynamic work environment, opportunities for career growth and development, and a competitive compensation package.

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What it will be like to work for Hilton:

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Hilton is a leading global hospitality company with a diverse portfolio of brands. We offer a range of opportunities for our team members to grow and develop their careers.

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Location:

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