Guest Experience Ambassador

5 days ago


Singapur, Singapore Careers@Gov Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our Operations Department as a Guest Experience & Retail Assistant. As a key member of our team, you will play a vital role in ensuring a smooth and enjoyable experience for our visitors.

Key Responsibilities
  • Provide exceptional customer service and support to our visitors, responding to their queries and resolving any issues in a timely and professional manner.
  • Collaborate with team members and departments to ensure seamless operations, including admission and ticketing procedures, guest services, and exhibit operations.
  • Assist with the management of retail services, including sales, stock control, and merchandise display.
  • Contribute to the creation of an inclusive and welcoming environment for all visitors, working closely with colleagues to ensure a positive experience.
  • Perform first-level service assistance and recovery, escalating incidents as necessary.
  • Support health and safety standards, adhering to emergency response procedures and guidelines.
  • Guide and evaluate the performance of interns and temporary staff, overseeing inventory, procurement, and sourcing/purchasing of supplies and equipment.
Requirements
  • Good knowledge of attractions, retail operations, or tourism services.
  • Relevant working experience in related attractions or retail operations is an added advantage.
  • Strong service mindset and excellent communication skills.
  • Ability to maintain a flexible working schedule, including evenings, weekends, and public holidays.


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