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Boutique Ambassador, The Macallan Experience
2 months ago
About Us
Edrington is a leading spirits company with a portfolio of premium brands, including The Macallan, Highland Park, and The Glenrothes. Our mission is to craft exceptional ultra-premium spirit brands that deliver a unique and memorable experience for our customers.
The Role
We are seeking a highly skilled and charismatic Boutique Executive to join our team at The Macallan House. As a Boutique Executive, you will be responsible for delivering exceptional customer service and creating a memorable experience for our guests.
Key Responsibilities
- Warmly welcome and attend to all clients with passion and exceptional customer service.
- Deliver experiences that communicate The Macallan brand to all clients, rendering a memorable experience and creating ultimate customer satisfaction.
- Engage with clients to understand their needs and preferences, and provide personalized recommendations to enhance their experience.
- Stay up-to-date on daily business needs by attending briefs, referring to daily communication, notice boards, and rosters.
- Develop a thorough knowledge of The Macallan brand, business, and industry through training and ongoing personal learning.
- Retain up-to-date stock knowledge for pricing, product function, and storytelling.
- Work efficiently and communicate effectively with all team members and stakeholders to ensure all clients have the desired luxury experience.
- Accurately perform transactions and timely execution of administrative duties.
- Maintain impeccable standards of grooming and appearance, in line with The Macallan's grooming and appearance guidelines.
- Be an ultimate ambassador for The Macallan.
Requirements
- Min. 2-4 years of experience in luxury retail or hospitality industry.
- A strong, charismatic, positive, and upbeat people person with self-awareness.
- Strong sales or retail experience and ability to leverage professional selling skills to improve commercial performance and opportunities for clienteling.
- Outstanding customer service knowledge and delivery. Great service mindset. Ready to go the extra mile.
- Excellent storytelling skill.
- Able to learn and retain information about The Macallan brand and the brand heritage.
- Fluent in spoken English. Proficiency in other language is advantageous.
- Drive to deliver the highest standards of luxury customer service and experience.
- Attention to detail, adaptable, and adopts 'can do' approach to tasks and work activity.