Travel Industry Professional

3 weeks ago


Singapur, Singapore Trip Full time
About Us

Trip is a leading online travel brand that has been revolutionizing the way people travel since 1999. With a presence in 30 countries across Asia, Europe, the Americas, and Oceania, we offer a wide range of travel products and services that cater to the diverse needs of our customers.

Job Description

We are seeking highly motivated and customer-focused individuals to join our team as Customer Advisors. As a Customer Advisor, you will be responsible for providing exceptional customer service to our clients, resolving their queries and concerns in a timely and professional manner.

Key Responsibilities:
  • Resolve customer inquiries and issues in a prompt and professional manner
  • Conduct outbound contact with customers via calls, emails, and chat interactions
  • Listen attentively to customer needs and concerns, demonstrating empathy and ownership
  • Maintain effective communication and relationships between internal departments
  • Accurately document interactions and maintain data accuracy in our contact management system
Requirements:
  • Multilingual preferred with mandatory fluency in English
  • Passion for helping and supporting others
  • Able to work in shifts, including weekends and public holidays
  • Good computer skills and knowledge of Microsoft Office
  • Positive and forward-thinking attitude, with a diligent and result-orientated approach to work
Why Join Us?

At Trip, we offer a dynamic and fast-paced work environment that is perfect for individuals who are passionate about customer service and travel. We provide a competitive salary, comprehensive benefits, and opportunities for career growth and development. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.



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