Medical Instrumentation Support Specialist

5 days ago

Singapore beBeeFieldService Full time $80,000 - $120,000
Job Title

A leading global analytics and technology solutions company seeks a dedicated Field Service Engineer to support their medical technology operations. This is a hands-on, field-based role providing critical technical support for the installation, maintenance, and troubleshooting of advanced medical and analytical instruments.

About the Role
  • Deliver timely on-site technical support to customers and internal teams.
  • Install, upgrade, repair, and maintain complex medical and scientific instrument systems.
  • Maintain up-to-date knowledge using service manuals, SOPs, and Field Service Bulletins.
  • Manage and control service inventory to ensure first-time fix performance.
  • Collaborate with sales and marketing teams to support system placements and promotional efforts.
  • Build strong relationships with key clients to support the success of their systems.
  • Provide resolution for technical issues while maintaining excellent customer satisfaction.
  • Perform qualification and validation procedures at customer sites.
  • Coordinate and execute new system installations.
Required Qualifications
  • Degree in Engineering (Electrical, Electronics, Biomedical, Mechanical, or related disciplines).
  • Experience servicing medical devices or analytical/laboratory instruments.
  • Exposure to optics and laser-based equipment is advantageous.
  • Strong technical troubleshooting and problem-solving skills.
  • Excellent interpersonal and communication abilities.
  • Basic knowledge of laboratory best practices and safety protocols.
  • Understanding of genomics, sequencing technologies, or bioinformatics is a plus.
  • Customer-oriented mindset with a commitment to service excellence.
  • Willingness to travel for on-site support, installations, and training.

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