Merchandise Security Specialist
5 days ago
The role of a Merchandise Security Specialist is crucial in safeguarding inventory, improving store safety, and supporting business operations through strategic data analysis.
Key Responsibilities:- Inventory Protection & Surveillance
- Monitor store activity and investigate suspicious behavior.
- Conduct regular audits and merchandise protection inspections.
- Manage incident response and liaise with law enforcement as required.
- Oversee installation and maintenance of CCTV, alarms, and related systems.
- Train store staff on using security equipment and emergency procedures.
- Develop and implement merchandise protection policies and safety protocols.
- Lead employee training sessions on inventory deterrence and safety standards.
- Partner with inventory teams to reduce shrinkage and investigate discrepancies.
- Ensure stock accuracy through regular cycle counts and inventory checks.
- Collaborate with the operations team to track and analyze sales performance.
- Identify and report unusual patterns or performance deviations.
- Generate weekly and daily performance and incident reports.
- Education & Certifications
- Bachelor's degree in Criminal Justice, Security Management, or a related field preferred.
- Industry certifications (e.g., LPC, CPP) are a plus.
- 2–3 years of relevant experience in merchandise protection, security, or retail operations.
- Experience within a retail environment is highly desirable.
- Strong observational and problem-solving skills.
- Excellent interpersonal and communication abilities.
- Proficient with CCTV, incident reporting systems, and data analysis tools.
- Comfortable working in fast-paced, high-pressure retail settings.
- Skilled in Microsoft Office (Excel, Word, PowerPoint)
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