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4 days ago
We are seeking a highly skilled IT Support Specialist to join our team at Recruit Express Pte Ltd. As an IT Support Specialist, you will be responsible for providing technical support to end-users, installing and configuring hardware and software components, and troubleshooting issues related to Microsoft Windows and applications.
About the RoleThis is a full-time position that requires a strong background in IT and excellent customer service skills. The successful candidate will be able to work in a fast-paced environment, think critically, and provide solutions to complex problems.
Responsibilities:
- Provide technical support to end-users via phone, email, or in-person
- Install and configure hardware and software components, including desktops, laptops, printers, and scanners
- Troubleshoot issues related to Microsoft Windows and applications, such as MS Office and Internet Explorer
- Install and configure customer access and in-house applications
- Provide offsite standby support for emergency incidents/cases after office hours on a rotational basis amongst the team personnel
- Duty event of a dropped/missed call, the duty engineer is to return call within 15 mins of the dropped or missed call
- Perform other ad hoc duties as assigned by supervisor
Requirements:
- Able to work in a banking environment and open for shift work if required
- Proficient in Microsoft Office applications (emails, Excel)
- Familiar with SCCM and must have printer troubleshooting experience
- Good to have EUC Support, IT helpdesk/IT support experience desirable
- General skills - Candidate to demonstrate a positive attitude, good customer service skills, resourceful, responsive, and pro-active. Pleasant personality
We offer a competitive salary of SGD $50,000 - $60,000 per annum, depending on experience. Additionally, we provide opportunities for professional growth and development, a dynamic work environment, and a team-oriented culture.
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