Customer Service Representative cum Sales Expert

2 days ago


Singapore TSTAR RECRUIT PTE. LTD. Full time
Job Description:

We are seeking a highly skilled Customer Service Representative cum Sales Expert to join our team at TSTAR RECRUIT PTE. LTD.

About the Role:
  • This is an exciting opportunity to work with a well-established MNC, providing exceptional customer service and sales support.
Responsibilities:
  • Deliver outstanding customer experiences through various channels, including phone calls, emails, and in-person interactions.
  • Process customer orders efficiently using different purchase methods.
  • Ensure seamless enrolment of new customers in accordance with established procedures.
  • Prioritize daily tasks to maintain accurate recording of payments and stock levels.
  • Support merchandise and spare parts procurement as needed.
  • Maintain organized filing and documentation of records.
  • Verify invoices against order forms to ensure accuracy.
  • Address customer inquiries and provide effective resolutions.
  • Issue products to customers based on confirmed purchases.
  • Pack stock items for deliveries or courier services.
  • Collaborate with courier service providers to ensure timely deliveries.
  • Conduct regular stock counts to maintain accurate inventory records and sufficient stock levels.
  • Replenish inventory by placing stock orders as required.
  • Receive, inspect, and organize stock in the warehouse.
  • Provide after-sales support, including repair services.
  • Compile inventory and operational reports.
  • Perform other ad-hoc tasks assigned by management.
Requirements:
  • A minimum of 3 years of relevant experience in customer service or sales administration.
  • Excellent communication skills, both verbal and written.
  • Proficiency in Microsoft Office applications.
Benefits:
  • A competitive salary of up to SGD 1,800, inclusive of AWS allowance.
  • A comprehensive benefits package, including transport, meal, and OT allowances.
  • A supportive work environment with opportunities for growth and development.

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