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7 days ago
Our organization is a pioneer in hospitality technology, utilizing AI-driven software to revolutionize the way hotels operate.
We have successfully empowered 20,000+ hoteliers across 90+ countries, providing them with the tools necessary to enhance their services and exceed guest expectations.
Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western entrust us with delivering results that drive growth and success.
Our company has been recognized for its innovation, earning a spot on the Deloitte Technology Fast 500 list, being named a Most Innovative Company by Fast Company, and a HotelTechReport Best Place to Work. We are backed by top investors from Silicon Valley.
About the Role We are seeking a proactive and driven Customer Success Manager (CSM) to join our APAC-focused team. This individual will play a crucial role in ensuring successful deployments, fostering long-term client relationships, and expanding our presence within the Mid-Market and SMB accounts across APAC.
The ideal candidate will collaborate closely with the Customer Success, Sales, and Product teams to support client success and growth while contributing to our strategic goals for the region.
This role will have a direct impact on our expansion and establish the selected individual as a key player in shaping the future of hospitality technology in APAC.
Key Responsibilities:Product Expertise:
Develop an in-depth understanding of our products, both current and future, to effectively communicate their value and impact to clients
Client Onboarding:
Lead all aspects of the onboarding process, including collecting client requirements, conducting webinars, and completing initial assessments
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