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Client Service Manager
2 months ago
We are seeking a highly skilled Client Service Manager to join our team at TELE-CENTRE SERVICES PTE LTD. As a key member of our operations team, you will be responsible for managing sales and relationships with our clients, ensuring that all Key Performance Indicators (KPIs) and operational requirements meet or exceed client expectations.
Key Responsibilities:- Develop and implement annual marketing plans and sales strategies to drive business growth and client satisfaction.
- Manage and maintain long-term relationships with client accounts, identifying opportunities for upselling and cross-selling our service offerings.
- Collaborate with business partners to ensure smooth operations of call products and/or services, and to identify areas for service improvements.
- Secure new business and grow existing accounts through effective sales and relationship management.
- Develop and implement strategies to improve customer experience and satisfaction.
- At least a degree with minimum five (5) years of experience in Contact Centre industry and handling government projects in an operational or project management capacity.
- COPC (Customer Operations Performance Centre) certification or equivalent is preferred.
- Sound knowledge in contact centre operations, telephony/IT systems and contractual terms.
- Proficient in Microsoft tools and preparing of management reports.
We are looking for a motivated and results-driven individual who is passionate about delivering exceptional customer service and driving business growth. If you have a strong background in sales and relationship management, and are looking for a challenging and rewarding role, we encourage you to apply.
