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Fitness Center Ambassador

2 weeks ago

Singapore UFIT - URBAN FITNESS PTE. LTD. Full time
About UFIT
UFIT - URBAN FITNESS PTE. LTD. is a leading fitness center that empowers individuals to achieve their wellness goals through state-of-the-art facilities and exceptional service.

Job Title: Front of House Attendant
We are seeking an energetic and customer-focused individual to join our team as a Front of House Attendant at the Fairmont hotel's fitness center. As the face of our gym, you will be responsible for creating a welcoming environment, assisting guests with their fitness needs, and maintaining the cleanliness and functionality of the gym area.

Key Responsibilities
  • Greet and welcome guests to the fitness center, ensuring they feel valued and informed about available services.
  • Assist guests with check-ins, gym access, and orientation of gym equipment.
  • Provide information on personal training sessions, group classes, and other fitness offerings.
  • Handle guest inquiries, bookings, and complaints professionally, escalating issues to the Fitness Center Manager when necessary.

Facility Management
  • Ensure the gym area is clean, organized, and presentable at all times.
  • Regularly inspect gym equipment to ensure it is in good working order and promptly report any maintenance issues.
  • Replenish supplies such as towels and drinking water in the gym area.
  • Perform routine cleaning of gym equipment, mirrors, and workout spaces to maintain hygiene standards.
  • Enforce gym rules and safety guidelines, ensuring a safe environment for all users.

Administrative Tasks
  • Maintain accurate records of guest attendance and bookings.
  • Manage and process payments for additional services like personal training or fitness merchandise.
  • Assist in preparing monthly usage reports and inventory checks.

Collaboration and Teamwork
  • Work closely with personal trainers, spa staff, and hotel management to ensure a seamless experience for guests.
  • Support the organization of fitness events, challenges, and promotions within the hotel.

Qualifications and Skills
We require a minimum secondary school education and previous experience in a customer service role, preferably in a hotel or fitness environment. Essential skills include excellent communication and interpersonal skills, ability to multitask and maintain composure in a fast-paced environment, basic knowledge of gym equipment and fitness protocols, and proficiency in Microsoft Office and basic booking systems.