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IT Support and Service Delivery Specialist
3 weeks ago
Job Title: IT Support and Service Delivery Specialist
We are seeking a highly skilled and motivated IT Support and Service Delivery Specialist to join our team. As an IT Support and Service Delivery Specialist, you will play a vital role in ensuring seamless IT support and operational continuity.
Responsibilities:
- Handle IT support requests through various channels, including phone, email, or ticketing systems.
- Install and update software to ensure systems' security and up-to-date status.
- Coordinate with field engineers for prompt issue resolution within SLA timelines.
- Collaborate with Local and Global IT teams to achieve seamless issue resolution.
Key Performance Indicators (KPIs):
- Monitor SLA adherence.
- Ensure timely assignment and first response to all tickets.
- Analyze ticket trends to identify recurring issues.
- Drive process improvements.
Additionally, you will be responsible for vendor lifecycle management, tracking vendor performance, and ensuring compliance with agreed SLAs.
About the Role:
This is a fantastic opportunity to work with a dynamic team and contribute to the overall efficiency of IT operations.
If you have excellent communication skills, a proactive approach, and a passion for delivering high-quality results, we encourage you to apply for this exciting role.
