Contact Center Representative

9 hours ago

Singapore beBeeCustomerService Full time $3,000 - $4,500
Job Title: Contact Center Representative

About the Role:

We are seeking a highly skilled and motivated Contact Center Representative to join our team. As a key member of our customer service department, you will be responsible for handling customer inquiries, complaints, suggestions, and commendations received via phone.

Your Key Responsibilities Will Include:

  • Providing exceptional customer service through timely and effective communication.

  • Resolving customer complaints and issues in a fair and professional manner.

  • Collaborating with internal teams to ensure seamless customer experience.

  • Maintaining accurate records of customer interactions and feedback.

  • Staying up-to-date with product knowledge and company policies to provide informed responses.

Requirements:

To succeed in this role, you will need:

  1. A Diploma in any field.

  2. A minimum of 3 years of relevant working experience.

  3. The ability to manage multiple tasks in a fast-paced environment.

  4. Independence and proactivity with good problem-solving skills.

  5. Proficiency in English and Chinese (to liaise with HQ, China colleagues).

What We Offer:

As a Contact Center Representative, you will have the opportunity to work in a dynamic and supportive team environment. You will receive comprehensive training to enhance your skills and knowledge, and will have access to ongoing development opportunities to help you grow in your career.

Key Skills:

This role requires strong customer service skills, including:

  • Communication and interpersonal skills.

  • Problem-solving and conflict resolution skills.

  • Time management and organizational skills.

  • Adaptability and flexibility.

Benefits:

In addition to a competitive salary and benefits package, we offer:

  • Ongoing training and development opportunities.

  • A dynamic and supportive team environment.

  • The opportunity to work with a leading organization in the industry.

Apply Now:

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