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Contact Center Representative

3 weeks ago

Singapore beBeeCustomerService Full time $54,000 - $83,000

About the Job


We are seeking a professional to deliver exceptional customer service, ensuring timely and accurate resolution of customer inquiries. The ideal candidate will have a positive mindset, 'can-do' attitude, and passion for delivering quality customer service.

Job Responsibilities:
  • Monitor and respond to incoming calls, emails, and social media platforms in a prompt and professional manner.
  • Maintain confidentiality of customer data and adhere to strict security protocols.
  • Utilize customer service and sales skills to optimize each customer interaction.
  • Educate customers about our products and services, providing self-help resources when applicable.

Requirements:

  • Prior experience in call center, banking, or customer service environment is beneficial.
  • Excellent communication, interpersonal, and analytical skills are essential.
  • Ability to work on staggered/rotational shifts, including weekends and public holidays.