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Exceptional Patient Care Specialist
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We are seeking a highly motivated and dedicated individual to join our team as a Patient Service Associate. This is an exciting opportunity for someone who is passionate about delivering exceptional patient care and service.
The successful candidate will be responsible for:
- Greeting and registering patients in a timely and professional manner.
- Scheduling patient appointments with ease, ensuring seamless communication with the healthcare team.
- Coordinating specialist consultation referrals, utilizing strong organizational skills and attention to detail.
- Handling patient payments efficiently, maintaining accurate records and providing excellent customer service.
- Managing patient concerns, ensuring timely resolution and promoting a positive experience.
- Communicating effectively with patients to provide high-level customer service, responding to their needs and queries in a friendly and approachable manner.
In addition to the above responsibilities, the Patient Service Associate may also be required to:
- Conduct health monitoring tasks at designated stations, following established protocols and procedures.
- Utilize computer systems for patient registration, scheduling, and payment processing, demonstrating proficiency and accuracy.
Requirements
To succeed in this role, the ideal candidate will possess:
- A minimum N/O Level qualification, demonstrating a solid foundation in basic education.
- Comfort and confidence when using computers for various tasks, including data entry and software applications.
- Flexibility to work early morning shifts on certain days, showcasing adaptability and willingness to accommodate changing schedules.
