
Exceptional Patient Care Specialist
2 days ago
Job Opportunity: Patient Service Coordinator
As a skilled and compassionate Patient Service Coordinator, you will play a vital role in providing exceptional support to our patients and clients.
- Respond to medical inquiries received via a 24/7 integrated telephone hotline, providing accurate information on patient health and well-being.
- Triage all calls, gathering relevant medical information for escalation to senior healthcare professionals.
- Accurately capture call details in the call system and electronic patient records.
- Follow up on clinical calls after two weeks to review patient disposition and ensure seamless care continuity.
- Contribute to improving patient care through participation in professional development sessions and collaborative projects.
- Participate in hospital initiatives and community events to foster strong relationships with patients and stakeholders.
Requirements:
- Minimum Nitec/Diploma or equivalent qualification in Nursing, Social Work, or Allied Health.
- At least one to two years of experience in a contact centre or patient service role.
- Demonstrated interpersonal and relational skills, with a pleasant demeanor and strong teamwork abilities.
We offer a dynamic work environment and opportunities for growth and development. If you are passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.
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