
Director of Customer Excellence
2 days ago
Join us in shaping a more resourceful, less wasteful world by driving customer service excellence across Southeast Asia.
Key Responsibilities:- Develop and execute the annual Customer Service Center action plan to align with local business targets.
- Lead the Customer Service team to deliver exceptional customer experiences and optimize service processes.
- Coach direct reports to strengthen competencies and ensure succession planning.
- Oversee end-to-end order fulfillment from entry to delivery, ensuring accuracy, timeliness, and customer satisfaction.
- Monitor backlog and invoicing for timely revenue recognition and customer satisfaction.
- Coordinate order logistics with factories to meet contractual delivery terms.
- Champion a customer-centric mindset to ensure high-quality service delivery.
- Act as escalation point for complex service issues or key accounts.
- Collaborate with Sales, Finance, Supply Chain, and other departments for seamless customer experiences.
- Execute credit control instructions through the Customer Support team.
- Coordinate backlog follow-up and resolution of credit or claims issues.
-
Director, Customer Excellence
2 weeks ago
Singapore Sephora Digital SEA Pte Ltd Full time**Position**: Director, Customer Excellence **Profile**: At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by...
-
Regional Customer Excellence Director
6 days ago
Singapore Toll Group Full timeCompany Description Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world. **Job Description**: Reporting to the Head of Strategy & Business Development for our Contract Logistics...
-
Customer Experience Excellence Director
1 week ago
Singapore beBeeCustomerExperience Full timeCustomer Experience Excellence DirectorWe are seeking a highly experienced and skilled professional to lead our customer experience strategy in the region. The ideal candidate will have a proven track record of delivering exceptional customer experiences, driving business growth, and improving operational efficiency.Key Responsibilities:Develop and implement...
-
Director, Customer Excellence
2 weeks ago
Singapore Sephora Full timeAt Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us. We are united...
-
Director, Customer Excellence
13 hours ago
Singapore Sephora Full timeAt Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us. We are united...
-
Senior Leadership Project Manager
2 days ago
Singapore beBee**Director** Full time $90,000 - $120,000Join the leadership team as a Director of Client Projects and make a lasting impact on our organization.This role is ideal for seasoned professionals with a proven track record of success in leading cross-functional teams and driving business growth. As a Director of Client Projects, you will be responsible for directing the application of existing policies...
-
Director of Operational Excellence
6 days ago
Singapore beBeeOperationsManagement Full timeJob Title: Director of Operational Excellence Job Summary: The Director of Operational Excellence is responsible for overseeing the overall direction and strategic vision of operational activities within an organization. This key role requires a systems thinker who can translate organizational goals into actionable steps, anticipate trends, and capitalize...
-
Director of Operational Excellence
6 days ago
Singapore beBeeOperations Full time $50,000 - $80,000Job Title:The Operations Director role is a senior management position responsible for overseeing the efficiency of operational processes, contributing to strategic planning, and analyzing business requirements.Main Responsibilities:Oversight of operational processesContribution to strategic planning and goal-setting for various business functionsAnalysis of...
-
Director, Customer
1 week ago
Singapore LSEG (London Stock Exchange Group) Full timeCustomer & Market Research Director at LSEG The Director role in the Customer & Market Research function at LSEG is a pivotal position responsible for leading a team to develop data-driven solutions that provide actionable insights supporting the business objectives of the organization. As the Director, you will oversee the operational and executive-level...
-
Director of Operational Excellence
5 days ago
Singapore beBeeOperations Full time $90,000 - $120,000Business Operations DirectorOur organization seeks an experienced Business Operations Director to oversee the daily business operations. This role is responsible for managing supply chain logistics, inventory, warehousing, order fulfillment, and overall operational efficiency.Key Responsibilities:Inventory Management – Oversee stock levels, demand...