Director of Customer Excellence

2 days ago


Singapore beBeeCustomer Full time $90,000 - $120,000
Customer Service Leadership Opportunity

Join us in shaping a more resourceful, less wasteful world by driving customer service excellence across Southeast Asia.

Key Responsibilities:
  • Develop and execute the annual Customer Service Center action plan to align with local business targets.
  • Lead the Customer Service team to deliver exceptional customer experiences and optimize service processes.
  • Coach direct reports to strengthen competencies and ensure succession planning.
Order Management & Execution:
  • Oversee end-to-end order fulfillment from entry to delivery, ensuring accuracy, timeliness, and customer satisfaction.
  • Monitor backlog and invoicing for timely revenue recognition and customer satisfaction.
  • Coordinate order logistics with factories to meet contractual delivery terms.
Customer & Stakeholder Collaboration:
  • Champion a customer-centric mindset to ensure high-quality service delivery.
  • Act as escalation point for complex service issues or key accounts.
  • Collaborate with Sales, Finance, Supply Chain, and other departments for seamless customer experiences.
Finance & Credit Risk Management:
  • Execute credit control instructions through the Customer Support team.
  • Coordinate backlog follow-up and resolution of credit or claims issues.


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