Senior Administrative Officer

7 days ago


Singapore NTU (Nanyang Technology University- Main Office-HR) Full time
About the Role

The Office of Academic Services plays a crucial role in advancing the University's educational goals by implementing and administering academic policies established by the University's academic body.

Main Responsibilities
  • Matriculation Administration
    • Manage the matriculation process for new students, including scheduling, preparing communication materials, and coordinating with the Office of Admissions.
    • Manage the issuance of student cards and digital IDs, including photo collection and approval, transmission of student data to external printers, and dissemination of printed cards to Schools.
    • Resource planning, including budgeting and temporary manpower allocation.
  • Student Particulars and Enrolment Records
    • Manage student enrolment records in compliance with data privacy policies.
    • Supervise updates to changes in student particulars, including names and nationality status.
    • Conduct regular audits on updates.
    • Manage transfer of student data to MOE.
    • Prepare and coordinate provision of information/data on student and enrolment status to stakeholders.
  • Student Study Pathways and Change of Programme
    • Manage student requests for change of programme, mode (full-time or part-time), and option of study (coursework only or cum dissertation) for graduate (coursework) students.
    • Manage students' specialization records.
    • Resolve any issues with Schools.
  • Student Leave of Absence and Programme Withdrawal
    • Central oversight of leave of absence and withdrawal from University.
    • Provide guidance to Schools and students on fee liability, policy, and processes.
    • Provide insights, with data and governance considerations, to academic leaders during review processes of appeal cases.
    • Ensure accurate set up of online application systems.
  • Policy and Process Review, Business-IT Alignment, Special Projects
    • Support business process streamlining, designing of workflows, process automation, and system enhancement.
    • Support development and review of policies and procedures.
    • Business partnering with Colleges, Schools, CITS, and admin departments on systems and processes.


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