
Technical Desktop Systems Specialist
3 days ago
The role of Desktop Support Specialist is a crucial part of our organization's IT infrastructure. The ideal candidate will have a strong background in providing technical support for desktop systems, including troubleshooting and resolving issues.
Responsibilities:- Perform daily tasks such as receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
- Provide prompt assistance to customers addressing a range of IT topics and issues.
- Ensure that software, licenses and operations comply with standards.
- Minimum 1 year experience in Microsoft Windows 10 and Microsoft Office 365.
- Clear Spoken & Written English.
- ITE/Diploma graduate with 1 year experience in desktop support.
- Possess at least one (1) of the following certifications or their equivalent: CompTIA A+, CompTIA Security+, CompTIA Network+, Microsoft Certified: Windows Client, and Microsoft Certified: Managing Modern Desktops.
A little about you:
- Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages.
- Demonstrate knowledge in the support of workstations, and related components.
- Good verbal and written communication skills.
- Good coordination skills.
- Ability to prioritize effectively and work with a sense of urgency.
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