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Desktop Systems Specialist

3 weeks ago

Singapore beBeeCustomer Full time $40,000 - $80,000
Computer Support Specialist

The role of the Computer Support Specialist is to provide technical assistance and support to end users with their desktop systems.

This includes receiving, prioritizing, documenting and actively resolving help requests and escalating incidents when necessary to maintain customer satisfaction and service level agreements.

Responsibilities:
  • Perform desktop support services to users
  • Receiving, prioritizing, documenting and actively resolving help requests
  • Escalating incidents when necessary
  • Perform imaging/re-imaging
  • Perform asset inventories
  • Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
  • Updates incident records
  • Creates and updates work instructions (where necessary)
  • Document standards and procedures (where necessary)

Requirements:

  • Min 1 year experience in Microsoft Windows 10 and Microsoft Office 365
  • Clear spoken & written English
  • Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tools will be an added advantage
  • Demonstrate knowledge in the support of workstations, and related components
  • Good verbal and written communication skills
  • Good coordination skills
  • Ability to prioritize effectively and work with a sense of urgency
  • Effectively communicates with teammates and managers

Benefits:

As a Computer Support Specialist, you will have the opportunity to work in a fast-paced environment and make a real difference in our customers' lives.

Others:

We are looking for someone who is self-motivated, proactive, and able to work independently with minimal supervision.