Event Planning and Execution Expert
3 weeks ago
Job Summary
As a key member of the Marriott International team, you will be responsible for planning and executing meetings and special events with seamless turnover from sales to operations. This role involves assisting in the implementation of departmental strategies and ensuring a smooth execution of all property events.
Candidate Profile
Education and Experience
• High school diploma or GED; 2 years of experience in event management, food and beverage, sales and marketing, or a related field.
• OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major; 1 year of experience in event management, food and beverage, sales and marketing, or a related field.
Core Work Activities
Assisting in Managing Meetings and Special Events Operations and Budgets
• Researches and analyzes new products, pricing, and services of competitors.
• Assists in informing the property of all groups that will impact property operations.
• Ensures the execution of event management strategy aligns with the company's business strategy and leads its execution.
• Conducts daily walk-throughs of banquet floors to maintain client satisfaction and quality standards.
Managing Profitability
• Assists in developing working relationships with outside vendors and establishing prices and service agreements to enhance the event experience and increase additional revenue opportunities for the property as needed.
• Creates opportunities to upsell during event planning.
• Assists in managing departmental controllable expenses to achieve or exceed budgeted goals.
Ensuring Exceptional Customer Service
• Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations.
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Responds to and handles guest problems and complaints.
• Empowers employees to provide excellent customer service.
• Ensures employees understand expectations and parameters.
• Strives to improve service performance.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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