Membership Community Developer

1 day ago

Singapore beBeeManagement Full time $80,000 - $100,000
Membership Manager

The Membership Manager will play a pivotal role in establishing and growing the membership base by driving new member sales, and cultivating an engaged, dynamic community from day one.

Key Responsibilities:

  • Act as the main point of contact for all membership enquiries.
  • Conduct tours of the club for prospective members.
  • Own the full sales pipeline, from lead generation and nurturing through to conversion and onboarding, using CRM software to track and optimise performance.
  • Develop and execute onboarding processes to ensure new members feel welcomed and integrated. Maintain strong relationships with new members, proactively engaging in their first 30/60/90 days.
  • Work with the marketing team to create targeted campaigns and promotional materials that drive qualified leads and build brand visibility.
  • Support in identifying and pursuing business development opportunities, such as corporate partnerships and local collaborations to expand the member base.
  • Maintain up-to-date knowledge of the market and competitor offerings to ensure the club remains well-positioned
Member Services & Operations
  • Manage all administrative aspects of membership: including applications, onboarding documentation, account setup, renewals, upgrades, suspensions, cancellations, and membership transfers.
  • Ensure meticulous maintenance of member records, upholding accuracy, confidentiality, and compliance with data protection policies.
  • Work closely with the finance team to reconcile member billing, resolve invoicing issues, process payments, and support financial reporting tied to membership activity.
  • Address and resolve member concerns with discretion and professionalism.
  • Maintain the integrity and performance of the member CRM system, including ongoing data hygiene (duplicates, outdated records, etc.), monthly reporting on key membership metrics (new joiners, churn, engagement), and tracking engagement trends and identifying areas for improvement
Community Building & Engagement
  • Identify member interests, lifestyles, and passions to create vibrant interest-based communities.
  • Plan and deliver high-touch member networking events such as New Member Drinks, Breakfast Clubs, Supper Clubs and social nights.
  • Work in close collaboration with the Events & Programming team to ensure the overall calendar is relevant, inclusive, and engaging for the member base, providing feedback and insights from the community to shape the offering.
  • Serve as an active connector, facilitating introductions and shared experiences among members to encourage meaningful relationships and cross-community engagement.

Required Skills & Qualifications:

  • CRM management
  • Lead Generation
  • Management Skills
  • Leadership
  • Interpersonal Skills
  • Strategy
  • Entrepreneurship
  • Networking

Benefits:

The Membership Manager will be responsible for developing and implementing strategies to attract and retain members, fostering a dynamic and engaged community.

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