Retail Operations Specialist
18 hours ago
We are seeking a highly motivated and customer-focused individual to join our team as a Retail Operations Executive. The successful candidate will be responsible for:
- Providing exceptional customer service and ensuring a positive shopping experience
- Replenishing stock and conducting regular stock takes to maintain an organized store environment
- Ensuring accurate pricing and promotion signage is displayed throughout the store
- Assisting with post-sales support, including product returns and refunds
- Picking, processing, and packing e-commerce self-collect orders
- Liaising with internal departments to resolve operational issues
- Assisting with cooking and baking classes, as well as maintaining the cleanliness of the store
- Performing additional duties as required
To be successful in this role, you will need to:
- Be available to work retail hours, including weekends and public holidays
- Have prior retail experience in a related field
- Be an energetic and motivated team player with a strong desire to achieve
- Possess excellent communication skills and be sales-driven
- Be customer service-oriented
- Hold a minimum of an 'O' or 'N' Level certificate
As a Retail Operations Executive with TOTT STORE, you will have the opportunity to:
- Work a 5-day week
- Progress your career in a supportive environment
- Develop your skills and knowledge in a dynamic retail setting
We are committed to providing a positive and inclusive work environment, and we encourage applications from candidates who share our values and are passionate about delivering exceptional customer service.
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