Highly Skilled System Engineer Wanted

1 week ago

Singapore beBeeSystemEngineer Full time $80,000 - $120,000

Job Description:

Detailed System Engineer Role

We are seeking a highly skilled and experienced System Engineer to join our organization. As a System Engineer, you will be responsible for assisting the Support Engineer or Software Engineer in problem resolution beyond the capability of the 1st Level Support Staff.

The ideal candidate will have a strong background in system recovery, escalation, and troubleshooting. You will also be responsible for ensuring that the system runs according to contractual specifications after problem resolution.

  • Assisting the Support Engineer or Software Engineer in problem resolution beyond the capability of the 1st Level Support Staff.
  • Performing system recovery if needed.
  • Escalating unsolvable problems to the 3rd Level Support Staff and reporting the escalation to superior.
  • Ensuring that the System runs according to contractual specifications after problem resolution.
  • Providing advice on system/database performance monitoring and tuning.
  • Ensuring deployments of approved patches/releases are implemented accordingly to Change Request.
  • Complete all Service Requested accordingly to SLA timeframe.
  • Assisting the Customer in the verification, isolation and/or provision of a temporary work-around for the problem logged beyond 2nd Level Support Staff capability.
  • Escalating unsolvable system problems and service request to the OEM/Vendor for technical support.
  • Coordinating system development tasks to include design, integration and formal testing on the Change Request.
  • Overseeing all transitions into production on the Change Request.
  • Developing and complete actions in system specifications, technical and logistical requirements and other disciplines on the Change Request.
  • Creating and maintain programmatic and technical documentation to insure efficient planning and execution on the Change Request.
  • Managing and document system configurations on the Change Request.
  • Perform troubleshooting and resolve incident based on SLA.
Required Skills and Qualifications

To succeed as a System Engineer, you will need to possess the following skills and qualifications:

  • Bachelor's degree in Computer Science, Computer Engineering or equivalent.
  • Past working experience in Cloud environment is an advantage.
  • Able to handle demanding service response and recovery turnaround.
  • Able to manage daily support tasks to meet stringent SLA requirements.
  • Excellent scheduling and multitasking skills.
  • Meticulous and process-oriented.
  • Good communication skills English (written, spoken).
  • Good analytical skills with ability to work with others to resolve problems.
  • Good organization skills, with ability to properly document and track information.
  • Preferably with Microsoft Certification and/or ITIL certification.
Benefits

You will have the opportunity to work with cutting-edge technology and collaborate with a talented team of professionals.

Others

We are committed to providing a dynamic and supportive work environment that fosters growth and development.

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