Undergraduate Student Life and Support Professional

The Position

We are seeking an exceptional individual to fill the role of a Manager/Assistant Senior Manager in Student Life and Support. The successful candidate will be responsible for overseeing efforts related to student life, student support, and disciplinary matters.

Responsibilities:

• Student Experience Enhancement: Develop and implement initiatives to enhance the undergraduate student experience, including student leadership, clubs, and community-building activities.
• Student Leadership Support: Advise and support student leaders in planning and executing events, ensuring alignment with school values and student development goals.
• Student Organisation Collaboration: Strengthen collaboration with student organisations to foster a vibrant and inclusive student community.
• Experiential Learning Programmes: Manage selected non-academic experiential learning programmes and special projects that promote holistic student development.
• Student Support Services: Serve as a key point of contact and lead Student Support Manager for undergraduates, working with a small internal team to provide guidance, advice, and referral support for non-academic matters.
• Counselling and Crisis Management: Oversee student support functions, including counselling referrals, crisis management, and pastoral care.
• Proactive Student Support Strategies: Design and implement proactive student support strategies to promote wellbeing, resilience, and positive student outcomes.
• Student Enquiries: Respond promptly to student enquiries (email, phone, walk-in), ensuring high-quality, student-centric service.
• Disciplinary Processes: Administer processes relating to student discipline and conduct in line with university policies.
• Case Management: Provide case management, advisory, and follow-up support on disciplinary and grievance cases.
• Outreach and Prevention: Educate and engage students on responsible conduct, integrity, and community standards through outreach and preventive initiatives.
• Collaboration with University Offices: Work closely with university offices and faculty to ensure fair, transparent, and timely handling of disciplinary cases.
• Digital Solutions: Innovate and implement digital/tech-enabled solutions to enhance efficiency in student administration reporting and information provision.

Qualifications:

• Educational Background: Degree holder, preferably with at least 6 years of relevant working experience in higher education, student affairs, or international programmes.
• Strong Track Record: Strong track record in student engagement, student support, and/or handling student conduct and disciplinary matters.
• Emotional Intelligence: High emotional intelligence, cultural sensitivity, and ability to connect effectively with students from diverse backgrounds.
• Discretion and Judgment: Demonstrated ability to handle confidential and sensitive issues with discretion, sound judgment, and fairness.
• Interpersonal Skills: Excellent interpersonal, oral, and written communication skills, with proven ability to influence and build positive relationships with students, colleagues, and external partners.
• Organisational Skills: Strong organisational and problem-solving skills; able to manage multiple priorities and deliver under pressure with attention to detail.
• Logistical Capabilities: Hands-on operational mindset with strong logistical and administrative capabilities.
• Digital Literacy: Proficiency in leveraging digital tools and solutions to improve processes and student services.
• Teamwork: Team player who is adaptable, resourceful, and willing to work beyond official hours when required, especially during peak periods or urgent student-related matters.
• Passion for Student Development: Passion for student development and a commitment to creating a supportive, vibrant, and values-driven student community.