IT System Support Specialist
4 weeks ago
At Altrad Services Singapore PTE. LTD., we are seeking a skilled Technical Operations Analyst to join our team. As a key member of our operations team, you will play a crucial role in ensuring the smooth functioning of our IT systems.
About the Role:
- Provide first-line technical support for our users located in Singapore and remotely.
- Assist with the implementation of new systems and technologies to improve our operational efficiency.
- Maintain and evolve existing systems through routine ICT service requests and issues.
- Collaborate with our Operational and ICT Engineering Teams to digitize processes and enhance productivity.
- Liaise with stakeholders to ensure seamless system integration and user adoption.
Your Key Responsibilities:
- Diagnose and troubleshoot software, hardware, and connectivity issues.
- Manage support requests from local and remote users, prioritizing tasks as necessary.
- Liaise with staff through various processes to set up systems and resolve issues.
- Escalate problems when appropriate and maintain a log of completed and ongoing system changes.
- Analyze root causes of business issues and develop effective resolutions.
Requirements and Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Excellent problem-solving and analytical skills to identify and resolve complex issues.
- Strong communication and interpersonal skills to effectively collaborate with stakeholders.
- Understanding of database technologies and experience with low-code platforms is an added advantage.
What We Offer:
- A competitive salary range of SGD 4500 - SGD 6000 per month, based on experience.
- A dynamic and supportive work environment that fosters growth and development.
- Ongoing training and professional development opportunities.
- A comprehensive benefits package, including medical insurance and retirement plan.
About Us:
Altrad Services Singapore PTE. LTD. is a leading provider of technical services and solutions in the Asia-Pacific region. Our company values innovation, excellence, and customer satisfaction, and we strive to deliver exceptional results in everything we do.
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