Systems Support Specialist

1 day ago


Singapore A-IT SOFTWARE SERVICES PTE LTD Full time
Job Summary

A-IT Software Services Pte Ltd is seeking an experienced Systems Support Specialist to join our team. As a key member of our production support group, you will be responsible for providing timely and effective technical support for our mission-critical systems.

Key Responsibilities
  • Investigate Production Issues: Troubleshoot and resolve production defects in accordance with established Service Level Agreements (SLAs).
  • User Management: Respond to user inquiries in a timely manner, ensuring prompt resolution of issues.
  • Ticketing and Follow-up: Log incident tickets for production issues and user queries, and follow up on defect and incident closure to meet incident closure KPIs.
  • System Availability: Ensure system availability meets agreed-upon SLAs.
  • Daily Execution: Perform daily start-of-day (SOD) and end-of-day (EOD) executions for supported applications.
  • Disaster Recovery: Participate in annual Disaster Recovery exercises for supported applications.
  • Server-level Support: Provide support to System Engineers for server-level patches and upgrades.
Required Skills and Qualifications
  • Technical Knowledge: Proficient in AS400, Linux/Unix Shell scripting, MS SQL, Oracle, and BMC Control-M Scheduler.
  • Monitoring Tools: Familiarity with 3rd-party monitoring tools like Control-M, Geneos, Splunk, and SQL Monitor.
  • Market Data and Genos: Knowledge of Market Data and Genos monitoring setup and dashboard configuration.
  • Documentation: Ensure application incident and task documentation is properly updated for each production release.
  • Communication Skills: Excellent oral and written communication skills, with the ability to manage users effectively.
  • Adaptability: Ability to easily adapt to new technologies and environments.
Preferred Qualifications
  • Experience: At least 3-5 years of relevant experience in Application Support, preferably with prior hand-on production support experience of OPEN Systems/AS4000.
  • Payment or Customer Information Systems: Good support knowledge in either retail or wholesale payment or customer information systems.
  • Shift Support: Willingness to work in onsite shift-support model (24*7).

    Salary and Benefits

    The estimated salary range for this position is $60,000 - $80,000 per annum, depending on experience. In addition to a competitive salary, A-IT Software Services Pte Ltd offers a comprehensive benefits package, including medical insurance, paid time off, and opportunities for professional growth and development.



  • Singapore TRD SYSTEMS PTE. LTD. Full time

    Job DescriptionWe are seeking a highly skilled System Support Specialist to join our team at TRD Systems PTE. LTD.About the RoleAs a System Support Specialist, you will be part of our Operation & Support Team, supporting Project implementation and Maintenance.Main ResponsibilitiesKey responsibilities include:Supporting the Project Team in Project...


  • Singapore EPS COMPUTER SYSTEMS PTE LTD Full time

    Job OverviewWe are seeking a skilled Technical Support Specialist to join our team at EPS COMPUTER SYSTEMS PTE LTD.


  • Singapore TRD SYSTEMS PTE. LTD. Full time

    Job DescriptionWe are seeking an experienced Reliable Systems Support Specialist to join our dynamic team at TRD Systems Pte. Ltd.About the RoleThis is a hands-on position responsible for performing in-house and onsite system maintenance tasks.The ideal candidate will have strong troubleshooting skills for both hardware and software issues.Duties include...


  • Singapore VUI SYSTEMS PTE. LTD. Full time

    VUI SYSTEMS PTE. LTD. is seeking a highly skilled System Support Specialist to join our team in the banking environment.We are offering a competitive salary range of SGD 80,000 - SGD 120,000 per annum for this role.Job Description:The successful candidate will be responsible for providing onsite 2nd level application support from 11pm to 7am. Key...


  • Singapore SPECIALIST ELECTRIC PTE LTD Full time

    About UsSPECIALIST ELECTRIC PTE LTD is a reputable company that requires an experienced Electrical Systems Specialist to join our team.Job DescriptionWe are seeking a skilled Electrical Systems Specialist to install, maintain, and enhance electrical systems and components. The ideal candidate will have expertise in troubleshooting issues with electrical...


  • Singapore MICROBIT INFORMATION SYSTEMS PTE LTD Full time

    Job OverviewThe role of the Technical Systems Support Specialist at MICROBIT INFORMATION SYSTEMS PTE LTD involves providing expert technical assistance to end-users across various platforms. This position requires a deep understanding of computer systems, networking fundamentals, and software applications. About the JobThis IT role offers an estimated salary...


  • Singapore EPS COMPUTER SYSTEMS PTE LTD Full time

    Job Overview:We are seeking a skilled IT Support Specialist to join our team at EPS COMPUTER SYSTEMS PTE LTD. As an IT Support Specialist, you will be responsible for providing technical support to internal staff and occasional clients. You will troubleshoot, manage IT equipment, and handle onboarding processes to ensure smooth IT operations within the...


  • Singapore SPECIALIST ELECTRIC PTE LTD Full time

    Job OverviewSPECIALIST ELECTRIC PTE LTD is seeking an experienced Electrical Systems Specialist to join our team.Salary Range:We offer a competitive salary of SGD $5,500 - $7,000 per month, commensurate with experience.Job ResponsibilitiesSystem Installation and Maintenance: Install, maintain, and enhance electrical systems and components, including fuses,...


  • Singapore AKRIBIS SYSTEMS PTE. LTD. Full time

    Job DescriptionA challenging opportunity has arisen for a Manufacturing Systems Specialist at AKRIBIS SYSTEMS PTE. LTD.About the RoleWe are seeking an experienced professional to join our team as a Manufacturing Systems Specialist. This role is responsible for determining customer needs and requirements, translating them into specifications for machine...


  • Singapore ANACLE SYSTEMS LIMITED Full time

    Job SummaryWe are seeking a skilled Technical Support Specialist to join our team at Anacle Systems Limited. The successful candidate will be responsible for providing exceptional customer support and resolving technical issues in a timely and efficient manner.Key Responsibilities:Act as the primary point of contact for customers, providing technical support...


  • Singapore HAYS SPECIALIST RECRUITMENT PTE. LTD. Full time

    Job Overview:Hays Specialist Recruitment PTE. LTD. is seeking a highly skilled Trade Floor Support Engineer to join their team. This role requires an individual with extensive experience in supporting trading and post-trade systems.Responsibilities:The successful candidate will be responsible for managing complex technical environments, providing incident...


  • Singapore HAYS SPECIALIST RECRUITMENT PTE. LTD. Full time

    High Salary: SGD $120,000 - $180,000 per annum.HAYS SPECIALIST RECRUITMENT PTE. LTD. is a leading provider of comprehensive utility solutions and value-enhanced energy services, delivering innovative and integrated offerings to our customers.About the RoleWe are seeking a Principal Control Systems Specialist to join our team in ensuring the reliable and...


  • Singapore SAFETY SYSTEMS ENGINEERING PTE. LTD. Full time

    About UsSafety Systems Engineering PTE. LTD.Job Title: Electrical Systems SpecialistWe are seeking a highly skilled Electrical Systems Specialist to join our team.About the JobThe successful candidate will be responsible for providing technical support and expertise in electrical systems, including design, development, and implementation of projects related...


  • Singapore EPS COMPUTER SYSTEMS PTE LTD Full time

    Job OverviewWe are seeking an experienced IT Systems Specialist to join our team at EPS COMPUTER SYSTEMS PTE LTD. As a key member of our technical support team, you will be responsible for providing top-notch support to our internal staff and clients.Key Responsibilities:Troubleshoot and resolve complex hardware, software, and network issues.Setup and manage...


  • Singapore ANACLE SYSTEMS LIMITED Full time

    Job DescriptionAnacle Systems Limited is seeking a skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical assistance to our clients.


  • Singapore MAESTRO HUMAN RESOURCE PTE. LTD. Full time

    Job Title: IT System Support SpecialistWe are seeking a highly skilled and experienced IT System Support Specialist to join our team at Maestro HR. This role is responsible for providing top-notch technical support to our clients, ensuring that their systems and networks run smoothly and efficiently.The ideal candidate will have excellent problem-solving...


  • Singapore SINGAPORE AERO SUPPORT SERVICES PTE. LTD. Full time

    SINGAPORE AERO SUPPORT SERVICES PTE. LTD.Airframe Systems Maintenance SpecialistEstimated Salary: SGD 45,000 - 65,000 per annumAbout the Role:We are seeking a highly skilled Airframe Systems Maintenance Specialist to join our team at SINGAPORE AERO SUPPORT SERVICES PTE. LTD. As an Airframe Systems Maintenance Specialist, you will be responsible for...


  • Singapore TRD SYSTEMS PTE. LTD. Full time

    Job OverviewAt TRD SYSTEMS PTE. LTD., we are seeking a skilled Operational & Support Technician / Engineer to join our dynamic team.Salary Range: $60,000 - $80,000 per annumAbout the Role:We require an individual with strong technical skills to perform in-house and onsite system maintenance tasks, including troubleshooting hardware and software issues. The...


  • Singapore WINTEDGE SYSTEMS PTE. LTD. Full time

    WINTEDGE SYSTEMS PTE. LTD. is seeking an Electrical Systems Design SpecialistTo support project team, maintain specifically assigned project database/s, ensure completeness of documentation and prepares document transmittals, onward transmittal to customer during project closure, performs document quality check, performs file backup and prepares engineering...


  • Singapore HAYS SPECIALIST RECRUITMENT PTE. LTD. Full time

    Job OverviewHAYS SPECIALIST RECRUITMENT PTE. LTD. is a leading specialist recruitment agency, and we are currently seeking an experienced Trade Floor Support Engineer to join our team.About the RoleWe are looking for a highly skilled professional with 5+ years of experience in supporting trading and post-trade systems. The ideal candidate will have excellent...