Systems Support Specialist
1 day ago
A-IT Software Services Pte Ltd is seeking an experienced Systems Support Specialist to join our team. As a key member of our production support group, you will be responsible for providing timely and effective technical support for our mission-critical systems.
Key Responsibilities- Investigate Production Issues: Troubleshoot and resolve production defects in accordance with established Service Level Agreements (SLAs).
- User Management: Respond to user inquiries in a timely manner, ensuring prompt resolution of issues.
- Ticketing and Follow-up: Log incident tickets for production issues and user queries, and follow up on defect and incident closure to meet incident closure KPIs.
- System Availability: Ensure system availability meets agreed-upon SLAs.
- Daily Execution: Perform daily start-of-day (SOD) and end-of-day (EOD) executions for supported applications.
- Disaster Recovery: Participate in annual Disaster Recovery exercises for supported applications.
- Server-level Support: Provide support to System Engineers for server-level patches and upgrades.
- Technical Knowledge: Proficient in AS400, Linux/Unix Shell scripting, MS SQL, Oracle, and BMC Control-M Scheduler.
- Monitoring Tools: Familiarity with 3rd-party monitoring tools like Control-M, Geneos, Splunk, and SQL Monitor.
- Market Data and Genos: Knowledge of Market Data and Genos monitoring setup and dashboard configuration.
- Documentation: Ensure application incident and task documentation is properly updated for each production release.
- Communication Skills: Excellent oral and written communication skills, with the ability to manage users effectively.
- Adaptability: Ability to easily adapt to new technologies and environments.
- Experience: At least 3-5 years of relevant experience in Application Support, preferably with prior hand-on production support experience of OPEN Systems/AS4000.
- Payment or Customer Information Systems: Good support knowledge in either retail or wholesale payment or customer information systems.
- Shift Support: Willingness to work in onsite shift-support model (24*7).
Salary and BenefitsThe estimated salary range for this position is $60,000 - $80,000 per annum, depending on experience. In addition to a competitive salary, A-IT Software Services Pte Ltd offers a comprehensive benefits package, including medical insurance, paid time off, and opportunities for professional growth and development.
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